Networking and WiFi. Virgin Phone Switchover. QuickStart, set up and connections. Thanks for confirming your details via private message @k850ilw. Check out the do's and don'ts, in our Community FAQs. Options. This will be. SpeedWait 2 mintues for Scan. Manage Your Account. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Browse Virgin Media Virgin Media Community. . AndChiron • 4 days ago. Scan complete, Tap continue. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Scan complete, Tap continue. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. QuickStart, set up and connections. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). 🌞QuickStart, set up and connections. Complaints. Tap Add a room, Tap the room you're in. --------------------. Then Start the scan again. . Tried chat via connect app but says it's all busy and to try later. Very Insightful Person. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. The home scan feature will guide you from room to room to. Scan complete, Tap continue. . You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. However it will be chargeable if your on a lower tariff. At least 30Mbps download speeds in every room or £100 one-off credit. Tap Optimise WiFi now if an option. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. • Wait 2 mintues for Scan. While connect to WiFi, Tap I’m ready. V6. The Virgin Media Connect App is the control unit for your WiFi. an hour ago. Check out the purple envelope in the top right hand corner for a private message from me. However, I don't have any options for ordering a Pod through the app. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Sorry to hear of the issues with the attempts to order Wi-Fi pods. The only problem is duri. Account - Mobile. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Account - Mobile. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Gaming Support. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Re: Wifi Pods. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Am on 1GB, very weak signal in partners office and constantly disconnecting. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. I have the option on the site but it errors out, classic. Tap Order a WiFi Booster if an option. My Virgin Media App. Switched On. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. They are free on Volt, 1GB or Oomph bundles. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. On my android phone it just tells me it can't see the hu. Virgin Mobile. . This will be available via the purple envelope on the top right of this page. The signal is great at the front of the house but very poor at the rear. My Virgin Media App. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Certainly a pod can help with this. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. Wi-Fi Blackspots - How to order a Wi-Fi pod. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Did you take out Wi-Fi Max. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Hi, I am a new customer. . Change or cancel your package. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Mobile. If the scan picks up that you need a pod it will allow you to order some. Plus, No way to access to customer support thru phone, or live chat. Virgin Media. Virgin Media Community. . The home scan. While connect to WiFi, Tap I’m ready. ) he went through and ordered the pod for me, so hopefully will come through and be free. Scan complete, Tap continue. . It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. 4 rooms showed the. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Router placed in best possible position. Wifi keeps dropping out in some of the rooms of my house. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. Please let me know how you get on. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Tap Add a room, Tap the room you're in. Networking and WiFi. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). The VM Connect app advised to order the WiFi pods, but with no information on how to do this. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Then Start the scan again. Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Best. Hi @lojelo5 - thank you for getting back to us. The app checks wifi strengh and then tries to improve the router. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Phone. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Scan complete, Tap continue. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. If you need any further help after doing this, let us know. Wait 2 mintues for Scan. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Hi @Zahra_m27 . Excludes broadband faults and broadband network outages. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. To install a. Scan complete, Tap continue. The Virgin Media Connect app is the control unit for your WiFi. Current VM broadband only customer. Please help. If the scan picks up that you need a pod it will allow you to order some. Tap Add a room, Tap the room you're in. Manage Your Account. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. SpeedOur new WiFi Max service allows you to have up to 3 pods. Entertain me; Broadband Deals. You can get your 1st one by signing up to WiFi max. Please try following the instructions <<< here >>>. About our help and support page. My Virgin Media App. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. Forum; Apps. I'm going round in circles trying to get a pod online or within the My Connect app. TV on the go. I have situated my router in the hall. If the Connect app is not working for you, wait here. Tap Add a room, Tap the room you're in. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Reply. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. . Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. · Tap Add a room, Tap the room you're in. -. Account - Mobile. It is not great - often the reconnections drop out or can't be made. Here you’ll find all the help you need for Virgin Media related problems and issues. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Unfortunately, the message said that ordering could only be done by phone. Hi @BenCuiffe . Hi @alela . The best way to get a pod order is download the Virgin Connect app, from here do a scan. Speed Hi BenHawkeye . Then Start the scan again. Kindest regards, David_Bn. I can see you are currently in PMS with a member of our team to resolve this. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Security matters. I have also been told to message via the live chat on the app but no one appears to be res. • Scan complete, Tap continue. Home Phone. The pods can only be sent out one at a time too. . Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Here you’ll find all the help you need for Virgin Media related problems and issues. TV. No setup fee. Switched On. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Stay safe online. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Tap Start the scan and then. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If the scan picks up that you need a pod it will allow you to order some. Please remain in contact there and we will do our best to help. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. However they can be chargeable depending what package you on. The mesh wifi pods now come with a speed guarantee . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Browse Virgin Media Virgin Media Community. Can anyone advise please? We’ve ran several scans using the app of our home. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Do: use the Connect app to run a super-intelligent WiFi home scan. While connect to WiFi, Tap I’m ready. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. · While connect to WiFi, Tap I’m. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Kind regards, Ilyas. Wait 2 mintues for Scan. Start the Scan (do this in every room) Scan complete. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. • Then Start the scan again. TV on the go. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. . Your account. QuickStart, set up and connections. I have arranged for your 2nd pod to be delivered and you can track this online. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Start the Scan (do this in every room) Scan complete. Sorry to hear of the lack of Wi-Fi pods being delivered to you. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. The home scan. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. It is not coming up on the virgin connect site. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. It says as a volt customer I can have up to three. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. All the information you need to setup your first Pod or fix an issue can be found here. The app guides you through optimal pod placement and. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. 😞 I will assist you on this and send a private message. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Broadband, TV and Landline offers. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Complaints. You need to do a scan on the connect app. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. - 5391224. While connect to WiFi, Tap I’m ready. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Networking and WiFi. Kind regards, Ilyas. Options. Speed Please can you try the below steps usng the Connect the app:-. It will identify the blackspots and allow you to order one Pod to start with. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. SpeedQuickStart, set up and connections. on 01-05-2023 13:10. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. While connect to WiFi, Tap I’m ready. Networking and WiFi. Hmm. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Home Phone. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Scan complete, Tap continue. Please look out for the purple envelope in the top right of your screen. This guide looks at how Virgin Media's. However they can be chargeable depending what package you on. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Options. This does not seem correct, given we are. Account - Cable. If the scan picks up that you need a pod it will allow you to order some. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. I found out there should be an isolation box. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Tried to order wifimax pod from my account but it asks me to chat to someone. Then Start the scan again. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. QuickStart, set up and connections. Networking and WiFi. • Wait 2 mintues for Scan. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. I was advised I could order one free through the connect app but not seeing an option to do so. Phone. Options. Check out the purple envelope in the top right hand corner for a private. · Then Start the scan again. I have a volt M200 package. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Clicking the link to order brings me to. · Then Start the scan again. Hi @Pinkle89 thanks for getting back to us. Once this has been done it will advise if a pod is needed and then will allow you to order. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Virgin Media help and support. Tap Start the scan. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. There's areas of my house that get no wifi signal. I'm on 1 gig broadband with a hub 4. If the scan picks up that you need a pod it will allow you to order some. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. . If you have no luck with the app you can call 0800 064 3850 to order. Wait 2 mintues for Scan. Networking and WiFi. Networking and WiFi. However, this can take up to 24 hours to be updated. However, I don't have any options for ordering a Pod through the app. My Virgin Media App. We stay in an old house with thick concrete walls built circa 1937. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Hi , Thank you for your post and welcome back to our community forums. Scan complete, Tap continue. Technical assistance just gets an AI that assumes there's a fault. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Typically, extenders are linked through a wired port using an Ethernet cable. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. My Virgin Media. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Apologies for the delay in responding. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Hi Sorry to see you are having problems ordering the wifi boosters. To do this, you’ll need to wait until you receive your tracking email. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Tried to order wifimax pod from my account but it asks me to chat to someone. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Account - Cable. Please look out for the envelope on the top right of. Tap Add a room, Tap the room you're in. Virgin Media Community. We apologise for any frustration this experience may have caused. Stream from Virgin Media. . Once this has been done it will advise if a pod is needed and then will allow you to order. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. However, it’s worth pointing out that the. My Virgin Media App. My Virgin Media App. The pods can only be sent out one at a time too. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. I would like to help you with this. However they can be chargeable depending what package you on. Smart Wi-Fi Pod Support. . Have replied to your PM and awaiting your response. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Just - 5241257. Wait 2 mintues for Scan. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. • View, manage and even order WiFi Pods*. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Tap Add a room, Tap the room you're in. 500. The pods can only be sent out one at a. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Start the Scan (do this in every room. Speed. QuickStart, set up and connections. I have merged them now. My WiFi does not reach the back end of my home. They are free on Volt, 1GB or Oomph bundles. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Inefficient, extremely poor designed process. This promotion means you won’t pay the usual setup fee of £35. I am going to send you a private message. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to.